Privacy Policy
At celonyrith, we understand that your privacy is fundamental to building trust. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information when you interact with our financial planning platform and services. Our commitment to transparency means you'll find detailed explanations about our data practices and your rights as a user.
Information We Collect
When you use our services, we collect various types of information to provide you with personalised financial planning assistance. This information helps us understand your financial goals and create tailored recommendations for your unique situation.
- Personal Identification: Name, email address, phone number, date of birth, and residential address as required for account verification and communication purposes.
- Financial Information: Income details, expense categories, investment preferences, and financial goals you share to help us provide relevant planning advice.
- Technical Data: IP address, browser type, device information, and usage patterns to improve our platform performance and user experience.
- Communication Records: Messages sent through our platform, support ticket conversations, and feedback you provide about our services.
- Marketing Preferences: Your choices regarding promotional communications and the types of financial content that interest you most.
How We Use Your Information
Your information serves several important purposes in delivering our financial planning services effectively. We use this data responsibly and only for legitimate business purposes that benefit your experience with our platform.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Account Management | Personal identification and contact details | Contract performance |
| Financial Planning Services | Financial information and goals | Legitimate interest |
| Platform Improvement | Technical data and usage patterns | Legitimate interest |
| Customer Support | Communication records and account information | Contract performance |
| Marketing Communications | Contact details and preferences | Consent |
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security protocols meet industry standards and are regularly updated to address emerging threats.
All sensitive data is encrypted both in transit and at rest using advanced encryption algorithms. Our servers are housed in secure facilities with restricted physical access, and we maintain regular security audits and penetration testing to identify and address potential vulnerabilities.
Your Privacy Rights
Under Australian privacy laws, you have significant control over your personal information. We're committed to making it easy for you to exercise these rights and will respond to your requests promptly and transparently.
Access Your Data
Request a copy of all personal information we hold about you, including how it's being used and who it's been shared with.
Correct Information
Update or correct any inaccurate or incomplete personal information in your account at any time.
Delete Your Account
Request complete deletion of your account and associated personal data, subject to legal retention requirements.
Restrict Processing
Limit how we use your information while we investigate any concerns you may have about our data practices.
Information Sharing and Third Parties
We never sell your personal information to third parties. However, we may share certain information with trusted service providers who help us deliver our financial planning services. These partnerships are governed by strict confidentiality agreements and data protection requirements.
- Cloud hosting providers for secure data storage and platform functionality
- Payment processors for handling subscription payments and billing
- Email service providers for delivering important account communications
- Analytics services to understand user behaviour and improve our platform
- Legal and compliance advisors when required by law or regulation
Data Retention and Deletion
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for seven years after account closure to meet financial record-keeping requirements under Australian law.
When you request account deletion, we begin the process immediately. However, some information may be retained in backup systems for up to 90 days before complete removal. We maintain detailed records of all deletion requests and their completion status.
International Data Transfers
Your information is primarily stored and processed within Australia. When we do transfer data internationally to our trusted service providers, we ensure appropriate safeguards are in place through standard contractual clauses and adequacy decisions recognised under Australian privacy law.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. When significant changes occur, we'll notify you through email and prominently display the updates on our platform for at least 30 days.
Minor updates, such as clarifications or administrative changes, will be posted directly to this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.